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All listed prices are exclusive of VAT (5%) and will be added at checkout.
All prices listed on the website are exclusive of 5% VAT and will be added at checkout.
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Returns, Refunds and Cancellation Policy

Diving Courses and Experiences:

For session rescheduling/cancellations and no-shows:

We know plans can change and we offer free of charge rescheduling 24 hours before your booked time for Dubai dives and 48 hours hours for Fujairah Dives. However for any rescheduling requests less than mentioned hours before your experience, 50% will be deducted from your experience charge. No refund will be offered for no shows or rescheduling less than 12 hours from your experience time. This is to ensure other divers and other schedule is not affected. To reschedule, please contact through WhatsApp on +971507703484

For course/experience cancellation:

If you are unable to start or continue your course due to medical reason, you can always continue the course anytime within one year from purchase. If it is required to cancel the course for medical reason before you begin, we offer a refund on diving sessions (PADI fees not included) within 15 days from the purchase. PADI eLearning if redeemed by student cannot be refunded but the eLearning will be available as a lifetime access and can be used anytime (anywhere in the world with PADI Center) to continue your PADI course in future.  

Please note that we do not offer refund after 15 days of purchase or once a course/dive sessions has begun.

 

Diving Gear and Equipments:

So you received your order but something but didn't work for you? We've got you covered, just return the item in its original condition and packaging within 7 days from date of delivery and we will process your refund. 

Send the below details to info@divecampus.com and if approved, we will schedule a pick up for you.

  1. Subject line: Return Request for Order Number: XXXXX (Enter your order number)
  2. Reason for return
  3. Date of purchase and delivery

Your refund will be credited on your account as DiveCampus Credits within 5 working days after the item is collected back. You can use your credit to order the same item in a different size/color or to order any other item you would like. 

Rules and Conditions for Return / Exchange on Diving Gear and Equipments:

  1. Return/Exchange can only be made within 7 days from the date of delivery.
  2. The item should be in good condition along with the original tag and not used
  3. It should also be in the same brand box you received.
  4. For hygiene reasons, we do not offer returns on intimates (swimwear, shorts, etc.)

Unfortunately, we have a no-return policy on some of our products due to their brand policies. Refer to the product description for details during your purchase.