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Frequently asked questions
We know the excitement to receive an item after purchase and which is why, a big part of our efforts has gone into ensuring we deliver your orders at the earliest.
Standard shipping is 2-3 working days (excl. weekends) in Dubai and 4-5 days across all other emirates.
When you choose express shipping, enjoy delivery within 24 hours across Dubai and Sharjah and within 48 hours across all other emirates at a small fee.
That’s not all, standard shipping is on us for all orders above AED 2,000 in Dubai and AED 3,000 in Sharjah, Abu Dhabi (excl. Al Ain), Fujairah and RAK.
Have questions about your delivery location? WhatsApp us on +971 800 72822 or call us on 800 SCUBA (72822) or +971 50 770 3483 and we’ll be happy to help you.
Our delivery captain always prefers to hand deliver your order, however we understand sometimes you may not be home. In this case we require, someone from your family or a security personnel to receive the order on your behalf. Note they are required to share a picture of their Emirates ID for security reasons.
If the dive gear has return or exchange option available, it should be returned to DiveCampus in its original condition, packaging and product tags within 7 days from date of delivery/collection.
Whatsapp the below details to +971 800 72822 and if approved (response time - 24 hours), you are free to drop it to our store within 7 days of delivery/collection.
Order Number, Reason for return, Date of purchase and delivery
Your refund if approved will be credited on your payment channel 8-10 working days after the item is delivered to DiveCampus.
Rules and Conditions for Return / Exchange on Diving Gear and Equipments:
Return/Exchange can only be made within 7 days from the date of delivery/collection.
The item should be in good condition along with the original tag and not used It should also be in the same brand box you received.
For hygiene reasons, we do not offer returns on intimates (swimwear, shorts, etc.)
For safety reasons, we do not offer returns on spearguns or electronic items.
A no-return policy applies on some of our products due to their respective brand policies. Refer to the product description for details during your purchase.
DiveCampus reserves right to refund an order that is out-of-stock at the time of purchase.
No refund can be offered on custom gear or pre-ordered items.
Note all approved refunds will be only be made through original payment channel and no exceptions can be made through this rule whatsoever. DiveCampus cannot manage any refund requests that were paid through affiliates, market place or partner websites. Such refund requests should be managed by the respective channels and respective channel policy will apply.
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